Refund Policy

Effective Date: 05/24/2025
Store Name: Shopional.com
Contact Email: sales@shopional.com

At Shopional.com, customer satisfaction is important to us. However, due to the nature of our fulfillment process, all refund and return requests are subject to the refund policies of our third-party suppliers. Only their terms and conditions apply to refund eligibility, approval, and processing.

1. General Refund Policy

Refunds will only be issued in accordance with the specific supplier’s policy for the item in question. This means:

  • If the supplier approves the refund, we will process it to the original payment method.

  • If the supplier denies the refund request, we are unable to override that decision.

We do not have control over supplier refund criteria, which may include conditions related to damage, incorrect item, delivery time, and proof of issue.

2. Eligible Refund Scenarios

Generally, refunds may be granted (subject to supplier approval) in the following cases:

  • Item arrived damaged or defective

  • Wrong item received

  • Item never arrived (after a reasonable delivery window has passed, and confirmed by tracking)

Note: Minor delays in shipping or dissatisfaction with product expectations (e.g., quality, size, color variation) may not qualify for a refund.

3. Non-Refundable Situations

Refunds will not be provided in the following scenarios:

  • Order was placed with incorrect details (e.g., wrong address)

  • Item was refused or returned without approval

  • The supplier does not offer refunds for the specific reason provided

4. Return Process

Do not send any items back to Shopional.com directly. If a return is required by the supplier, we will provide you with the proper instructions and return address (which may vary by product origin).

All return costs are the responsibility of the customer unless the supplier explicitly states otherwise.

5. Time Frame for Requests

All refund or return requests must be submitted to sales@shopional.com within 7 days of receiving your item. Requests submitted beyond this window may not be accepted.

6. Contact Us

To request a refund or report an issue, please contact:

Email: sales@shopional.com
Please include your order number, a clear explanation of the issue, and photos (if applicable). We will review your request and coordinate with the supplier to determine eligibility.

By placing an order on Shopional.com, you acknowledge and agree that refunds are handled solely according to the policies of the respective supplier.